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iDraw Pen Plotter
iDraw Pen Plotter
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Frequently Asked Questions

Shipment

Return and Refund

Return and Refund

After you placed the order, we will arrange the shipment within 24 business hours, tracking number will be updated within 48 business hours. It will take around one week to your destination with express carrier: DHL/Fedex/UPS.

Return and Refund

Return and Refund

Return and Refund

We can provide full refund for quality issue. You need to provide a short video to show all connections and software settings to confirm the quality issue. If it's caused by faulty parts, we can provide free replacement. For other issues, you need to pay for the return shipping fee to our Chinese manufacturer. Generally speaking, if it's unboxing, you can return to our local warehouse, if it's opened, we will charge 10% as the repackaging fee. The return shipping fee will be on your account if it's not caused by quality issue.

PARTS

Return and Refund

PARTS

We will provide all part replacements for FREE if it's caused by quality issue within 1-year warranty. For any other accessories like stepper motors, servo motors, basement, laser heads, you can buy on our official sites directly. If you can't find, please email uunatek@gmail.com, thanks

TAX

TECH SUPPORT

PARTS

We will provide free shipment for all products on site, but we won't pay for the import tax, which is charged by your local customs. 

TECH SUPPORT

TECH SUPPORT

TECH SUPPORT

How can you get the tech support? It's easy, just take a short video with all connections and software to uunatek@gmail.com, we will provide solutions within 48 business hours. If you can't fix on your own, we can arrange online remote support via Teamviewer app, just send the meeting link, we will help to solve the issue in real time. We'll be online from 9:00 AM-11:30PM UTC+8 timezone.

VIDEO GUIDE

TECH SUPPORT

TECH SUPPORT

You can find all video guides here:

https://www.youtube.com/channel/UCcvc3sePUkGbIRhUvW1nmvg

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

iDraw 1.0 is the best alternatives to Axidraw, you can buy it at www.uunatek.com. All 2.0 and H versions are much better than Axidraw with 2-3 time faster speed.

EMAIL MERGE

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

We're using Inkscape to control the manchine, it supports email merge to switch different names automatically, highly welcomed by postcards writing service. Check the video guide here: https://www.youtube.com/watch?v=gFKYOs3iKjE

Scriptalizer™ Fonts

AXIDRAW ALTERNATIVES

Scriptalizer™ Fonts

iDraw supports all Scriptalizer fonts, check the video guide here: https://www.youtube.com/watch?v=d_mOONAlUJ8&list=PLA2MtqsvPsTlsQdKldw8H7Mbw2bakGP-F&index=16

Second development

Second development

Scriptalizer™ Fonts

iDraw supports second development, check this example : Comparatron - an Affordable Digital Optical Comparator for Reverse-engineering

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Company name:UUNA TEK COMPANY LIMITED

Company Address: 25, Smithdown Lane, LIVERPOOL, Merseyside United Kingdom L7 3ED

Copyright © 2023 UUNA TEK COMPANY LIMITED  - All Rights Reserved.

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