Father's Day Deal: Up to 30% Off>>

+85269978405

iDraw Pen Plotter
iDraw Pen Plotter
  • Home
  • Shop
  • Father's Day Sales
  • More
    • Home
    • Shop
    • Father's Day Sales

+85269978405

  • Sign In
  • Create Account

  • Orders
  • My Account
  • Signed in as:

  • filler@godaddy.com


  • Orders
  • My Account
  • Sign out


Signed in as:

filler@godaddy.com

  • Home
  • Shop
  • Father's Day Sales

Account


  • Orders
  • My Account
  • Sign out


  • Sign In
  • Orders
  • My Account

Frequently Asked Questions

Shipment

Return and Refund

Return and Refund

Freeshipping

iDraw FAQ 1: What's the shipping policy of all pen plotters and automatic handwriting machines?

Generally speaking, after you placed the order, we will arrange the shipment within 24 business hours, tracking number will be updated within 48 business hours. It will take around one week to your destination with express carrier: DHL/Fedex/UPS. For some big size machines like A2 to A0 size or bigger and iAuto machines, it will take longer to produce, the detail information can be found in the product page.

Return and Refund

Return and Refund

Return and Refund

Return and Refund

iDraw FAQ 2: What's the refund and return policy?

We can provide full refund for quality issue. You need to provide a short video to show all connections and software settings to confirm the quality issue. If it's caused by faulty parts, we can provide free replacement. For other issues, you need to pay for the return shipping fee to our Chinese manufacturer. Generally speaking, if it's unboxing, you can return to our local warehouse, if it's opened, we will charge 10% as the repackaging fee. The return shipping fee will be on your account if it's not caused by quality issue.

PARTS

Return and Refund

PARTS

Accessory Parts

iDraw FAQ 3: Where can i get those parts?

We will provide all part replacements for FREE if it's caused by quality issue within 1-year warranty. For any other accessories like stepper motors, servo motors, basement, laser heads, you can buy on our official sites directly. If you can't find, please email uunatek@gmail.com, thanks

TAX

TECH SUPPORT

PARTS

Tax

iDraw FAQ 4: Do we need to pay for the import tax?

We will provide free shipment for all products on site, but we won't pay for the import tax, which is charged by your local customs. 

TECH SUPPORT

TECH SUPPORT

TECH SUPPORT

Tech support

iDraw FAQ 5: How can you get the tech support?

 It's easy, just take a short video with all connections and software to support@idrawpenplotter.com, we will provide solutions within 48 business hours. If you can't fix on your own, we can arrange online remote support via https://calendly.com/uunatek/idraw-support, just schedule the meeting as per your available date and time, we will help to solve the issue in real time. We'll be online from 9:00 AM-11:30PM UTC+8 timezone.

VIDEO GUIDE

TECH SUPPORT

TECH SUPPORT

Video Guide

iDraw FAQ 6: Do you have any video tutorials?

You can find all video guides here:

https://www.youtube.com/channel/UCcvc3sePUkGbIRhUvW1nmvg

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

Axidraw Alternatives

iDraw FAQ 7: If i just need the best alternatives to Axidraw with all similar function, which version i should pick up?

iDraw 1.0 pen plotter is the best alternatives to Axidraw, you can buy it at idrawpenplotter.com. All 2.0 and H versions are much better than Axidraw with 2-3 time faster speed. If you need something can be comparable with Axidraw SE/A3, you can consider the new arrival iDraw H SE A3, which has all same function as Axidraw but much more stable structure in high speed.

EMAIL MERGE

AXIDRAW ALTERNATIVES

AXIDRAW ALTERNATIVES

EMAIL MERGE

iDraw FAQ 8: Does all pen plotters support Email Merge?

Yes! We're using Inkscape to control the manchine, it supports email merge to switch different names automatically, highly welcomed by postcards writing service. Check the video guide here: https://www.youtube.com/watch?v=gFKYOs3iKjE

Scriptalizer™ Fonts

AXIDRAW ALTERNATIVES

Scriptalizer™ Fonts

Scriptalizer™ Fonts

iDraw FAQ 9: Does it support Scriptalizer to get random font variation?

Yes! iDraw supports all Scriptalizer fonts, check the video guide here: https://www.youtube.com/watch?v=d_mOONAlUJ8&list=PLA2MtqsvPsTlsQdKldw8H7Mbw2bakGP-F&index=16

Second development

Second development

Scriptalizer™ Fonts

Second development

iDraw FAQ 10: Can i second develop iDraw Pen Plotters?

Yes, but we don't provide warranty under this situation. Here is one of the examples Comparatron - an Affordable Digital Optical Comparator for Reverse-engineering

  • Home
  • Shop
  • Community
  • Contact Us
  • Privacy Policy
  • Terms of Service
  • Payment
  • Downloads
  • Return and Refund Policy
  • iDraw 1.0 Pen Plotter
  • iDraw 2.0 Pen Plotter
  • Buying Guide
  • Shipping and Warranty
  • FAQ
  • iDraw Japan
  • My Blog
  • Contest and Giveaway
  • Father's Day Sales
  • About Us

Company name:UUNA TEK Company Limited

FLAT/RM B3, 19/F, TUNG LEEE COMMERCIAL BUILDING,91-97 JERVOIS STREET, SHEUNG WAN, HONGKONG

+852 6997 8405

Copyright © 2024 UUNA TEK® Company Limited  - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept

Need Extra Discount?

Subscribe and Get an Exclusive Extra 10% OFF Code for Your Purchase!

Subscribe Now