Frequently Asked Questions

After you placed the order, we will arrange the shipment within 24 business hours, tracking number will be updated within 48 business hours. It will take around one week to your destination with express carrier: DHL/Fedex/UPS.

We can provide full refund for quality issue. You need to provide a short video to show all connections and software settings to confirm the quality issue. If it's caused by faulty parts, we can provide free replacement. For other issues, you need to pay for the return shipping fee to our Chinese manufacturer. Generally speaking, if it's unboxing, you can return to our local warehouse, if it's opened, we will charge 10% as the repackaging fee. The return shipping fee will be on your account if it's not caused by quality issue.

We will provide all part replacements for FREE if it's caused by quality issue within 1-year warranty. For any other accessories like stepper motors, servo motors, basement, laser heads, you can buy on our official sites directly. If you can't find, please email uunatek@gmail.com, thanks

We will provide free shipment for all products on site, but we won't pay for the import tax, which is charged by your local customs. 

How can you get the tech support? It's easy, just take a short video with all connections and software to uunatek@gmail.com, we will provide solutions within 48 business hours. If you can't fix on your own, we can arrange online remote support via Teamviewer app, just send the meeting link, we will help to solve the issue in real time. We'll be online from 9:00 AM-11:30PM UTC+8 timezone.

You can find all video guides here:

https://www.youtube.com/channel/UCcvc3sePUkGbIRhUvW1nmvg

iDraw 1.0 is the best alternatives to Axidraw, you can buy it at www.uunatek.com. All 2.0 and H versions are much better than Axidraw with 2-3 time faster speed.

We're using Inkscape to control the manchine, it supports email merge to switch different names automatically, highly welcomed by postcards writing service. Check the video guide here: https://www.youtube.com/watch?v=gFKYOs3iKjE

iDraw supports all Scriptalizer fonts, check the video guide here: https://www.youtube.com/watch?v=d_mOONAlUJ8&list=PLA2MtqsvPsTlsQdKldw8H7Mbw2bakGP-F&index=16

iDraw supports second development, check this example : Comparatron - an Affordable Digital Optical Comparator for Reverse-engineering